Quote:
Originally Posted by BenMcr
So to me it sounds like the issue is that any new bundle deal may be a higher cost than you are currently paying, rather than the broadband change itself being chargeable
However, if you are have issues with your broadband connection and don't want to touch the rest of your package you need to report it as a fault with your kit, and if they identify there is a problem they will send out a SuperHub (as VM no longer do standalone modems). Your speed would stay as it is.
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From what I was told, the current new customer package for an equivalent costs LESS, but they still won't increase the internet speed up to what other people get for the same money because of how the deal is all tied in. I'm just relaying what I was told, it sounds as screwy to me as it does to you.
But thanks any way for the help everyone, I will just truck on as we are until we can afford a superhub.