Quote:
Originally Posted by Rajie
As I said above, we tried that and they said they will not change the speed or equipment for free because we have a TV/phone/cable bundle.
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So to me it sounds like the issue is that any new bundle deal may be a higher cost than you are currently paying, rather than the broadband change itself being chargeable
However, if you are have issues with your broadband connection and don't want to touch the rest of your package you need to report it as a fault with your kit, and if they identify there is a problem they will send out a SuperHub (as VM no longer do standalone modems). Your speed would stay as it is.