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Re: Virgin let us down big time - advice?
If I was working from home I would certainly invest in a business broadband package. Business packages usually come with better SLAs and fault response times. If you're dependant on a connection for work, this is vital. Also business customers are much more likely to get UK based sales and support staff (in my experience), and the support staff will be more clued-up on such things as having your own router in place.
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