[DABhand]

Its not illegal to run any business from your own home no matter which services you use to do so.

It is not up to VM on the way you run your business, whether its over the phone, email or through a website, or all 3.

They only want you to believe they have the right so you buy the extortionate package, which is nothing really special... an amended docsis file and a different hub.

Again they would be pretty much in hot water if they forced people who work from home, or has to work from home due to an accident, a business package for silly money.

There is no law that supports VMs claims.

If you want a service where there is personnel tech staff sure go for the expensive package, but if people want to pay for the smaller package at a reasonable price and don't care about throttling etc.. then they can do so.

Besides not all small business can afford the business packages anyway, so in some respects when they are giving the spiel about having to buy that package it just alienates the customer who will move elsewhere.

My old shop was Blueyonder at first (then VM), and I would help get customers for them etc, eventually they started calling and sending emails constantly about me having a business and MUST have the business package.. I told them several times.. no I don't, show me a legal law that forces me to do so... Nothing.

I heard the "We would then be closing your services" schtick. To which I said no you won't as you would be breaking the contract we have. Eventually it got so tiring, I just called up and cancelled, told them aint paying your stupid cancellation fee due to the harassment (and it was) of the CSRs and left them.

Went to BT on a normal connection from that day, and for another 2.5 years it was great.

There ya go :P