Quote:
Originally Posted by jamesbob75
Thanks General Maximus. I checked the speed upgrade again today at http://keepup.virginmedia.com/speedupgrade and it now states by end of March 2015 and that's just to tell me when the upgrade will be ready! So called Retentions as you advised, complained (again!), and they simply did the 50mb upgrade there & then and took the princely sum of .64 pence off my bill! why couldn't CS do that when I spoke to them last week?  I did have to renew for 12 months as you said. |
because out of principle they shouldn't give you the upgrade before your area is ready. They need to make sure the extra capacity is there first otherwise the network would just get overloaded. Tbh I don't think customer services have the power (permissions) to override the system and provision you for something which isn't available, that is why you have to go through retentions for it.