Quote:
Originally Posted by zantarous
This is so frustrating, I have installed Firefox and now I am being told my device is not registered even though I registered it yesterday. Now I have to wait until next month before I can test this. This two device change limit a month is silly.
I mean really who cares how many devices are registered as long as you can only stream on two at anyone time why does it matter how many are registered?
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I fell for that one last month. I had tvanywhere working quite happily in chrome until some update or other. It said it wasnt registered when I knew it was, so I re registered it only to find out that chrome didnt work anymore. So I tried IE and it said I wasnt registered and I`d used up my device changes. What I found out later was, if you change browsers, like from chrome to IE or firefox, then that was counted as a device change even if it was the same pc like mine was. Luckily this all happened on the 28th jan so I waited until 1st Feb, opened IE and registered the device again. Now it works again but I dont think changing browsers on any pc should count as a device change.
---------- Post added at 21:19 ---------- Previous post was at 21:11 ----------
I know that if you head over to the virgin help forums and explain what happened, re- browser changing, they will bung you a free device change. Theres quite a few people who have had the same problem and after posting there, magically got another device change. But sometimes they take a couple of days to reply and as mine was so close to the end of the month I didnt bother but If I had to wait until 1st March I`d be on there now.