Cable Forum - View Single Post - Virgin let us down big time

Rundellfly · 11-02-2015, 11:21

Hi all, 8+ years with virgin and now they've finally let us down us down for the last time.

We just moved house and had a nice local Virgin 'rep' set up our transition from old house to the new over the last 3 weeks as the virgin call center did not think our address existed.

My wife NEEDS the broadband to work from home.

3 weeks ago we arranged an install for this Monday 9th. People were let into the vacant property and confirmed there was indeed a virgin box installed and wires leading into the street outside. All was good to go.

Monday comes, my wife skips working for the day, loss of earnings, no Virgin...

Where are they? "Oh we cant provide the house with VM" although the remnant ofthe virgin kit is attached to the walls and the neighbors all have it.

One week ago we received a missed call, no messages, just a number. In this age you don't call unknown numbers back for long, they are normally ppi or a scam. It was virgin's 'we cant connect' call. They left no message or text alert. (a service so many now do like sky for example).

We're massivly let down and out of pocket. I'm paying for a service I can but cant have.

Who do I quit to people? Sky? Bt? none are as good on B'band / fibre optic... what works best for movies & gaming at peak times? what are my options in Cambridge?

Advice please x we need a quick set up and some better customer service than this

11-02-2015, 11:21	#1
Rundellfly Inactive Join Date: Feb 2015 Posts: 6	Virgin let us down big time - advice? Hi all, 8+ years with virgin and now they've finally let us down us down for the last time. We just moved house and had a nice local Virgin 'rep' set up our transition from old house to the new over the last 3 weeks as the virgin call center did not think our address existed. My wife NEEDS the broadband to work from home. 3 weeks ago we arranged an install for this Monday 9th. People were let into the vacant property and confirmed there was indeed a virgin box installed and wires leading into the street outside. All was good to go. Monday comes, my wife skips working for the day, loss of earnings, no Virgin... Where are they? "Oh we cant provide the house with VM" although the remnant ofthe virgin kit is attached to the walls and the neighbors all have it. One week ago we received a missed call, no messages, just a number. In this age you don't call unknown numbers back for long, they are normally ppi or a scam. It was virgin's 'we cant connect' call. They left no message or text alert. (a service so many now do like sky for example). We're massivly let down and out of pocket. I'm paying for a service I can but cant have. Who do I quit to people? Sky? Bt? none are as good on B'band / fibre optic... what works best for movies & gaming at peak times? what are my options in Cambridge? Advice please x we need a quick set up and some better customer service than this