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crl · 10-02-2015, 22:27

I signed up for a new VM contract back in Nov 2014. I negotiated a deal through retentions which was supposedly a new 12 month contract. I even phoned customers service a few day later to check that the new contract was for 12 months and I was assured that the new contract was for 12 months.

Checking my latest bill I noticed that it states " Promotional offer(s) You're receiving a £10 loyalty discount if you change your package you may lose this discount which will end 07-JUN-16"

So does this mean that this contract is a 18 month contract and not a 12 month contract?

10-02-2015, 22:27	#1
crl Inactive Join Date: Nov 2005 Location: Swansea Posts: 57	New Contract 12 or 18 months? I signed up for a new VM contract back in Nov 2014. I negotiated a deal through retentions which was supposedly a new 12 month contract. I even phoned customers service a few day later to check that the new contract was for 12 months and I was assured that the new contract was for 12 months. Checking my latest bill I noticed that it states " Promotional offer(s) You're receiving a £10 loyalty discount if you change your package you may lose this discount which will end 07-JUN-16" So does this mean that this contract is a 18 month contract and not a 12 month contract?