Re: The Happy Thought Thread Part 4
Probably because it is the old British thing: never complain and never explain. Personally, I find if you ask nicely to see what can be done you get a lot more help than those who call and demand stuff. Damien is a good example, he called to cancel and without any prompting they offered him a good deal. But I bet if he had gone through and demanded that they cut the price whilst not cutting any of the access they would have told him to take a hike.
Same with Virgin, cut down a lot of stuff the other day as £98 was a bit steep and ended up with a price of just over £77 a month by dropping services that are never used. Apart from SKY 1 and FOX in HD don't watch any of the channels in XL package. Movies went as well, watched 1 since Christmas so wasn't worth the money. And went from Talk Unlimited to Evening and Weekends. Quite happy.
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