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Re: Free speed upgrade ready, but how?
you need to ring up retentions and they'll see whether the work for your area has been done or not yet . If it has, they should push the upgrade no probs, if it hasn't and it has been delayed they'll still push through the upgrade but it is classed as a "requested re-tier" and you are basically asking for something which isn't available yet. You'll still get it for free but you'll have to agree to another 1 year contract.
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