[jamesbob75]

Anyone else having delays with this speed upgrade? I'm a Watford/Bushey postcode (WD23) and was originally informed (in My Virgin Media via the online pop-up) that my speed boost, in this case 30MB to 50Mb, would happen last year. When it didn't I complained and asked for and got the Superhub 2 upgrade at reduced price; although looking at some forum posts I might have got it for free had I gone to Retentions and threatened to cancel. Anyway the pop-up changed to a date between January 2015 and January 2015, and here we are into February and still no speed update. I complained again (twice) and was told it would be a week and now today another 10 days and I'd have to 'request it' whatever that means. This time I got a £20 refund off my Line Rental saver which had gone up from £120 last time to £164 now! What with the ****poor communication of the upgrade and the recent price hikes I'm beginning to wonder is it time I left? and that's from a 10+ year customer! In the meantime if anyone can shed some light on the elusive upgrade in my area I'd be interested, thanks.