Cable Forum - View Single Post - Superhub Virgin Business Superhub now has Modem Mode

huwjr · 06-02-2015, 13:25

Hey all,

I have left our Superhub online since my last post, I have checked it every couple of weeks since then with the following methods:
Success - Ping public IP of superhub from www
Success - Log into superhub gui from www and LAN
Failed - Ping local IP of superhub from LAN
Superhub GUI - Ping connected device static IP
Superhub GUI - Shows no connected devices

However, on Sat Jan 31 our superhub rebooted of it's own accord and our downstream router was suddenly accessible again and hasn't dropped out since, it hosts an old and superseded PPTP VPN but this enables us to monitor the upstream and downstream routers separately and see the disparity between the Virgin Superhub being up and a usable internet connection.

My director has been chasing refunds that they promised (but haven't deilvered on, surprise surprise), he asked for an update on the 'faulty firmware' and they said that they had rolled out a fixed version to a few superhubs. Now, our firmware is still on the same .13 version but all of the problems we had before have vanished and it's all a bit too good to be true.. do you think they're also stupid enough to roll out a fix on the same version number?

I'm yet to test "Modem Only Mode" again, and I'm in no great rush to do so, but has anyone else suddenly found their Superhub is usable to some degree again?

06-02-2015, 13:25	#81
huwjr Inactive Join Date: Nov 2014 Posts: 18	Re: Virgin Business Superhub now has Modem Mode Hey all, I have left our Superhub online since my last post, I have checked it every couple of weeks since then with the following methods: Success - Ping public IP of superhub from www Success - Log into superhub gui from www and LAN Failed - Ping local IP of superhub from LAN Superhub GUI - Ping connected device static IP Superhub GUI - Shows no connected devices However, on Sat Jan 31 our superhub rebooted of it's own accord and our downstream router was suddenly accessible again and hasn't dropped out since, it hosts an old and superseded PPTP VPN but this enables us to monitor the upstream and downstream routers separately and see the disparity between the Virgin Superhub being up and a usable internet connection. My director has been chasing refunds that they promised (but haven't deilvered on, surprise surprise), he asked for an update on the 'faulty firmware' and they said that they had rolled out a fixed version to a few superhubs. Now, our firmware is still on the same .13 version but all of the problems we had before have vanished and it's all a bit too good to be true.. do you think they're also stupid enough to roll out a fix on the same version number? I'm yet to test "Modem Only Mode" again, and I'm in no great rush to do so, but has anyone else suddenly found their Superhub is usable to some degree again?