[Anonymouse]

To explain:

I've received a letter from HMRC regarding my tax code - it states the code Assist Recruitment will use to work out my tax. All well and good, except that I'm not working for Assist Recruitment any more!

As I have no idea what difference (if any) this will make, since HMRC should know by now I've been working at Expert Logistics since September, I thought I'd give 'em a call to be on the safe side...only to discover they've gone the same route as Universal Credit - namely you have to work out exactly what to say to the stupid automated service "to ensure your query is directed to the right people". After a couple of attempts I gave up. I went to the local UCAN centre to make the call, as HMRC don't use a freephone number, or at least I don't think it's free (nor is Universal Credit - I had to call them because they've paid me a month's money even though I'm still in work - I was on hold on a non-free line for over eight minutes).

How in the Name of the Left-Handed Dog (*) do you tell such a simple-minded service that HMRC might not know which employer I'm working for?! Other than the usual answer of "money" (i.e. such services are allegedly cheaper than employing infinitely more flexible human beings), why, why, WHY are such organisations making things so bloody difficult for the very people they're supposed to help? Why is it so damn hard to talk to a human being these days?!

And the biggest joke is that as a taxpayer, I'm paying for this unasked-for idiocy (and if they had asked me, I'd have told 'em to get stuffed, I'll tell you that for nowt)!!! Millions of UK citizens are paying to have this done to therm!!!



(*) I don't know either. It was something my maternal grandad, rest his soul, used to say.