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sheka · 10-12-2004, 14:14

I have raised this with Bigfoot who advise that NTL must be deleting my emails as they perceive it to be SPAM. This maybe because Bigfoot.com may look like a mail-relay.

I didn't think NTL scanned mail for spam until I saw this from www.ntlworlde.com/help:

ntl launches free anti-virus and anti-spam for all ntlworld email users

Updated: 11 November 2004

ntl is taking a major step to improve online security for all our Internet customers. From the end of November, all email sent and received by customers using the ntlworld email service will be scanned for viruses, and any emails containing viruses will be removed.

Although we are blocking all viruses on ntlworld email, you still need to keep your PC protected with anti-virus software, to prevent becoming infected by viruses received through non-ntl mail services or from websites.

Also, we have begun a programme to eliminate millions of spam messages - or junk email - from ntlworld email services. This will substantially reduce spam in the first instance, but you may still receive some spam.

However, we hope to block the vast majority of unsolicited email, and give you control over how we deal with suspected spam emails destined for your mailbox when this programme is complete next year.

Both of these new services are provided at no cost to customers.

For further information, please visit our FAQs. For general information about spam and viruses visit our Security section.

So it really does look NTL are identifying my mail as SPAM. Is there anyway this can be rectified?

10-12-2004, 14:14	#14
sheka Inactive Join Date: Dec 2004 Services: TV XL, Phone M, 20Mb Posts: 35	Re: Lost Emails? I have raised this with Bigfoot who advise that NTL must be deleting my emails as they perceive it to be SPAM. This maybe because Bigfoot.com may look like a mail-relay. I didn't think NTL scanned mail for spam until I saw this from www.ntlworlde.com/help: ntl launches free anti-virus and anti-spam for all ntlworld email users Updated: 11 November 2004 ntl is taking a major step to improve online security for all our Internet customers. From the end of November, all email sent and received by customers using the ntlworld email service will be scanned for viruses, and any emails containing viruses will be removed. Although we are blocking all viruses on ntlworld email, you still need to keep your PC protected with anti-virus software, to prevent becoming infected by viruses received through non-ntl mail services or from websites. Also, we have begun a programme to eliminate millions of spam messages - or junk email - from ntlworld email services. This will substantially reduce spam in the first instance, but you may still receive some spam. However, we hope to block the vast majority of unsolicited email, and give you control over how we deal with suspected spam emails destined for your mailbox when this programme is complete next year. Both of these new services are provided at no cost to customers. For further information, please visit our FAQs. For general information about spam and viruses visit our Security section. So it really does look NTL are identifying my mail as SPAM. Is there anyway this can be rectified?