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bbxxl · 31-01-2015, 14:49

Last weekend I started getting 2096 error and if I pressed OK and tried to use V+ I git 2001

I worked from home on Thursday so thought I'd take the opportunity to phone virgin.

I spoke to someone who did some tests and then said I would need an engineer visit. One could come out on Friday, but I point out that both my wife and I would be at work, he said one could come out Saturday- would I like morning or afternoon?

The engineer came, changed the connections one outside, it still didn't work so he replaced my ageing V+ box with a shiny new one.

All in all, a pleasant experience, if only all customer service was as good as Virgins people would be a lot happier.

Thank you Virgin.

31-01-2015, 14:49	#1
bbxxl cf.addict Join Date: Oct 2009 Posts: 319	V+ error Last weekend I started getting 2096 error and if I pressed OK and tried to use V+ I git 2001 I worked from home on Thursday so thought I'd take the opportunity to phone virgin. I spoke to someone who did some tests and then said I would need an engineer visit. One could come out on Friday, but I point out that both my wife and I would be at work, he said one could come out Saturday- would I like morning or afternoon? The engineer came, changed the connections one outside, it still didn't work so he replaced my ageing V+ box with a shiny new one. All in all, a pleasant experience, if only all customer service was as good as Virgins people would be a lot happier. Thank you Virgin.