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Re: ntl employee but question about sky + !
In my experience, Sky are not very proactive with retentions. I know many customers who were openly trying to play ntl off against Sky, and when they rang Sky up, Sky said 'the only price available is the price you are currently paying'.
BT are like this too. For both companies, their near-monopolous position for many things means they are not interested in reducing profit margins on individual accounts.
No harm whatsoever in asking though!
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