Quote:
Originally Posted by DABhand
Ben was talking about the 30 days to disagree with the price increase but to carry on with the current price of the contract that is still running.
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That doesn't exist, and that wasn't what I was talking about.
Your legal options during the 30 days are to cancel without penalty or not. That's it.
Virgin Media may offer you a new price to stay but that's their own choice not a legal right. And if you do accept a new price, it's a new contract which may then shorten your exit options (new contracts are subject to 14 days right to cancel which would supersede any remaining part of the 30 days)
Section J3 of the terms and conditions, which is the same section which gives you your cancellation rights:
Quote:
If we and/or Virgin Media Payments:
a) increase our charges under this agreement
b) make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
c) make significant changes to the terms and conditions of this agreement (including the other legal stuff),
you may cancel those services affected without penalty by giving us and/or Virgin Media Payments (as applicable) at least 30 days' notice. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you. If you were not notified of these changes in advance, you must give notice of cancellation of the services affected to us and/or Virgin Media Payments (as applicable) within 30 days of receipt of your first bill following such increase in charges. If you do not give notice of cancellation within the specified period, you will be deemed to have accepted the increase in charges and/or the changes to the services and this agreement. You will no longer be able to cancel your services under this paragraph. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30-day notice period and paragraph J2 will not apply if you cancel before the end of the minimum period.
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