[bigshot72]

I have had my ntlworld email account for 15 years. I have recently moved house and got a brand new virgin media account. The old account is still active in my old house. Today I got round to changing the login details on both accounts. However, as soon as I changed the login name on the old account from my ntlworld email address I could no longer access my ntlworld email account. It is absolutely critical that I get my ntlworld email account back as soon as possible. But have spent the last couple of hours trying to speak to someone on the phone but had no joy.

What do I need to do? Help