Quote:
Originally Posted by BenMcr
You have 30 days to cancel from end of the month you received the letter.
If you had your letter in November, your right to cancel ended in December.
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The letter said I could cancel before the 31st Jan, with no termination fee. It didn't mention anything about cancelling 30 days after I received the letter.
Anyway, I've spoke to Ofcom and gone back to Virgin and got it sorted.
Thanks for the reply.
---------- Post added at 15:19 ---------- Previous post was at 14:56 ----------
Quote:
Originally Posted by UnReaL
I just called them up to say I wanted a Full Refund on my Line Rental Saver as I am entitled to it within 14 working days of payment which would make it next Wednesday.
They wanted to keep me as a customer (been with them for years) and my contract runs out on 4th February 2015 and I was given a discount on my BB + Phone Package which works out at £25 per month including Line Rental Saver. Compared to the £30.66 per month for the previous year.
You should be able to cancel because of the Price Increase, call them back and see if you get through to another person.
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Missed this.
Got it sorted, but thanks for the reply.
Spoke to a lovely lady who was very helpful. As opposed to a another advisor and a manager who were refusing to help me unless I could quote a letter date I received months ago and has long been misplaced.
Bully boy tactics again from a major company. They don't make it easy do they.
I wish people were treated as humans, rather than revenue sources.
If they were more accommodating for people who were set on cancelling (after exhausting other options e.g. Retention offers) they wouldn't burn bridges for that customer to return at a later date. I was leaving due to financial circumstances, it wasn't because I disliked Virgin. But the way they've treated me today will definitely stick long in my mind for when I do look for another TV/Broadband deal and I'll most certainly be going elsewhere.