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centauri · 24-01-2015, 15:05

Hi all,

Newbie who is not remotely technical but hoping for help.

I have a VM superhub which is working perfectly with my existing kit eg Tivo, Ipad, Iphone. But all attempts to connect new kit to the internet fail eg Kindle, Now TV box.

The failure occurs at the password stage. I have checked carefully and am entering the password on the side of the Superhub correctly. I have accessed the settings page of the Superhub via my Ipad - the password is exactly as on the side of the Superhub.

Virgin won't help unless I pay £5 extra per month for gadget support. That is pretty indefensible.

Any help you guys can offer or suggest would be hugely appreciated.

24-01-2015, 15:05	#1
centauri Inactive Join Date: Jan 2015 Posts: 1	Odd problem with Superhub Hi all, Newbie who is not remotely technical but hoping for help. I have a VM superhub which is working perfectly with my existing kit eg Tivo, Ipad, Iphone. But all attempts to connect new kit to the internet fail eg Kindle, Now TV box. The failure occurs at the password stage. I have checked carefully and am entering the password on the side of the Superhub correctly. I have accessed the settings page of the Superhub via my Ipad - the password is exactly as on the side of the Superhub. Virgin won't help unless I pay £5 extra per month for gadget support. That is pretty indefensible. Any help you guys can offer or suggest would be hugely appreciated.