Quote:
Originally Posted by MrB
I am on a Mates Rates deal which was a good deal when I signed up - is there any chance of renegotiating with retentions on Mates Rates or do I just have to accept any price rises (or leave)?
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Just reporting back, in answer to my own question and the suggestions from others to phone and ask, I did call as I had decided that the rise was a step too far and was prepared to leave and switch to Sky given all the offers around (though hopeful to get a deal and stay to save the hassle of leaving/changing my current set up - I am not a Virgin hater, I actually like the services I have most of the time and have been with C&W/NTL/Virgin since the mid-nineties - but they do need keeping in check! with their price rises!).
For anyone else on Mates Rates I would suggest that it is still worth a call based on my experience - although the package of services itself may not be changed without losing Mates Rates (as it is still apparently the best price you can get), I was helpfully offered a Price Match Credit to offset the price rise for the year
. This appears on my bill as a Price Match Credit (total applied for the year rather than recurring/monthly) so there is that option available on the system, CS willing. This was achieved on the first call to 150, 1, 1, 5, 3 (Thinking of Leaving) not outbound retentions - I suppose even greater saving may be achieved by the outbound team but I was happy to deal and get this resolved now rather than wait.
My only regret is I didn't call at last year's rise as I thought it would achieve nothing and was too busy to explore further, so may have achieved a saving then too
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A reminder that the £144 12 month advanced line rental saver needs applying to your account before 1st February to avoid the rise (and if you are currently tied into a long term contract, you may have until the end of this month if you are potentially looking to walk away as beyond that you will be deemed to have accepted the price rise and tied to your existing contract - my price rise email at the start of December gave me until 31st January to decide).
HTH
---------- Post added at 10:20 ---------- Previous post was at 10:15 ----------
Quote:
Originally Posted by japitts
Our line rental saver was also up at the beginning of January, in past years we had the letter advising the date and new price etc.
This time round we had no letter, our price-rise letter didn't mention it and it was only when I checked our bill to put a nagging-doubt to bed, did I realise.
A short call to CS sorted it and we were offered £144 which I paid on the spot.
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It has mentioned when Line Rental Saver was due to expire on my monthly bill every month (it also had a specific statement about it on my December bill) and in the price rise email received at the beginning of December?
When I say on every bill, I can only check back six months - it would be much more helpful for their billing system to retain the bills for at least a year like banks etc. It is one of the downsides of online billing that you need to remember to save them to your computer each month, particularly if you may need in future for accounts etc
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