Thread: TiVo Dead tivo! Error code C130
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Old 21-01-2015, 12:57   #42
OLD BOY
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Re: Dead tivo! Error code C130
Quote:
Originally Posted by RichardCoulter View Post
It's a mutual contract really. The customer agrees to pay X amount per month in return for X service/s.

If you don't fulfill your side of the contract by paying the money for the service/s, VM will take action against you. If VM don't provide the services as agreed, it's open for the customer to take action. The whole point of a contract is to set out what is expected from each party and outline the consequences of non fulfillment. In this particular case, the customer obviously has the upper hand.

Unless it's in the contract, it's irrelevant as to the cause of non fulfillment. It's no use VM saying "well things go wrong sometimes", just as VM doesn't have to be interested in the reasons for a customer not paying their bill on time. In practice, as the customer has the upper hand, VM are likely to come to some arrangement to keep your custom and reduce churn.
The compensation paid to take account of the days when you didn't get the service is all VM are obliged to pay.

Upgrading your equipment for you certainly shouldn't be an expectation!
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