Quote:
Originally Posted by qasdfdsaq
It's still not going to allow you to remove the obsolete product from the billing system until all customers are off it. Even if your 'momentum' convinces 99.9% of customers to move off, there'll still be some left who either don't know or don't care what package their on - or even don't know they have a VM service or who's paying their bill.
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Correct. Virgin Media have already been through that with analogue TV.
But the momentum of prior package change rules will mean that any forced change will impact the minimum number of customers it possibly can.