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Originally Posted by qasdfdsaq
In that sense the new packages are counter-productive...
There's always going to be a small minority unwilling to move of their own accord so unless they go round forcefully moving those people onto new products they're just increasing the number of obsolete products that they have to keep in their billing system.
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All depends if the costs to change those remaining on a package outweigh the benefit of forcing everyone off it. Generally it's done by momentum as in this case i.e. you can keep the package until you want to change something.
I'd also point out we're 32 posts into a discussion about it for one person. Now times that sort of 'why' questioning by however many customers may be on retired service of whatever description and you'd send the call centres into meltdown.
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That's just saying 'It's not a drawback because we've been doing it since 2007'...
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It was done before that, but as we are talking about Talk Anywhere for an ex-ntl customer, it wasn't available to much before the change to Virgin Media, so it was most relevant.