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Old 18-01-2015, 10:43   #21
BenMcr
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Join Date: Nov 2006
Location: Manchester
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Re: Just been told Can't Add Broadband to my phone Package

Quote:
Originally Posted by zee123 View Post
That would be helpful who would I need to offer myself to get this
You would need to speak to the Telesales team - as they would have to put in a request for a second account at the address. But as I said, there is no guarantee of it being approved.

Quote:
Originally Posted by yorkshireborn View Post
personally I don't see the problem here the guy has a old virgin call package and wants broadband unless he is wanting them as a package then yes I can see virgins reason but he is just wanting broadband, I can't see the problem.
its like having a classic 1920s car and being told you cant have another car till you trade or old car for a new one.
It's not like that at all.

Quote:
take it further ask for someone upstairs to sortout not the call centre person or manager.
The only way that would be 'sorted out' by anyone within the company would be as discussed above - a separate account with broadband charged at the full standalone price.
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