Quote:
Originally Posted by passingbat
Are you suggesting that VM should compensate every customer who has to have a faulty box swapped out, for loss of recordings and the days when they can't record new programmes?
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Yes, although I think we're getting hung up on this word "compensate", and it's misleading.
I am suggesting that people shouldn't be have to pay full monthly subscriptions for services that they haven't received for a full month.
If I employed a gardener to tend to my garden every day, and one day he couldn't come because his lawn mower wasn't working then I wouldn't be paying him for that day, regardless of whether or not I accept that sometimes equipment goes wrong. If I'd paid him in advance then I'd be expecting a refund.
Why should Virgin be any different? Thankfully, the evidence is that they don't believe they are.