Quote:
Originally Posted by passingbat
I have no problem with the OP being compensated at all, but surely people are aware that any PVR can fail and losing recordings is a consequence of that; a consequence that should be accepted when taking a service from any pay TV provider that involves a PVR.
Personally I think VM were under no obligation to compensate the OP; the fact that they did shows that they value him as a customer, and I guess VM hope that their actions will generate some loyalty.
I do think that the compensation culture that we now live in is getting a little bit out of hand.
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I will never fail to be astonished at what people who pay for a service are prepared to put up with. It's this idea of you being under contract to Virgin. Do people not understand that YOU have contracted THEM to provide YOU with services? Not the other way around. Virgin don't contract you to give them money each month, you employ them to provide you with a service, and if they do so sufficiently well then you pay them for it. Of course it's in their interest to keep their customers happy - they want to keep working for them. And frankly, in this instance they certainly were obliged to at least refund the day's that his service wasn't working, which they've done to the tune of about a fiver
The "compensation culture" that you're presumably referring to is something very very different.
People put up with an awful lot of crap in this country from service providers and think they have no choice but to do so. Slowly I think people are beginning to realise this.
---------- Post added at 20:18 ---------- Previous post was at 20:16 ----------
When did we hand over the power in a relationship between employer and employee to the employee? Virgin are the employee in this relationship. To an extent they do what you say, not the other way around. They obviously realise this, which is why Pengedragon is pleased with his settlement, and the price rises thread elsewhere in the forum contains plenty of good news from those of us who weren't prepared to accept the rises.