Quote:
Originally Posted by andy_m
What a strange question.
Worst case is they say no. Best case is you get your stb upgraded , save yourself the £60 it would normally cost and get a few quid off your bill into the bargain. All for the sake of a few minutes on a free phone call.
Surely the question really is why not?
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I have no problem with the OP being compensated at all, but surely people are aware that any PVR can fail and losing recordings is a consequence of that; a consequence that should be accepted when taking a service from any pay TV provider that involves a PVR.
Personally I think VM were under no obligation to compensate the OP; the fact that they did shows that they value him as a customer, and I guess VM hope that their actions will generate some loyalty.
I do think that the compensation culture that we now live in is getting a little bit out of hand.