Quote:
Originally Posted by Ignitionnet
it's running at perhaps 2-3% of customers having issues, no more, these just happen to be pretty vocal and with the community forum being there their issues get a wider audience.
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Quote:
Originally Posted by Stuart
Unfortunately, it seems to be part of being human that we are less likely to mention anything about any service we get if the service is what we are expecting and paying for, but are more likely to complain (on any medium) when the service falls short of our expectations.
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One of the most fundamental mantras of the service business... One unhappy customer will tell ten times as many people as a happy one.