Thread: TiVo Dead tivo! Error code C130
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Old 15-01-2015, 12:38   #27
OLD BOY
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Re: Dead tivo! Error code C130
Quote:
Originally Posted by alferret View Post
I'm struggling to understand why you need to be compensated. Yea sure a pro rata rebate for loss of service but to want a free upgrade to the bigger box, I really don't understand. It's like me saying I have a 15 minute SD recording of a test card, my box went toes up and because I didn't get to watch it, give me a bigger box or else!

Or, I pay for my phone with inclusive data and minutes, I don't use all of my data or minutes so O2 should upgrade my data and minutes, refund me for what I don't use and give me a better phone gratis.

Don't get me wrong, kudos for pulling it off, but why?
I agree, there was no legal or contractual obligation to compensate in this way.

However, my experience has always been that Virgin Media are very reasonable and tend towards pleasing their customers. The recent post about the person whose spouse died and didn't have the money to keep paying the higher level package they were contracted to pay is an example of this.

It is posts like that and my consistent experience of VM when I have a problem or other reason to call that makes me doubt those who are quick to slag them off for some perceived failure. I am pleased to be a VM customer, frankly, and would need some considerable persuasion to take my business elsewhere.
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