Quote:
Originally Posted by pengedragon
Funnily enough I mentioned all the sky flyers coming through the door when I was speaking to retentions  |
Quote:
Originally Posted by pengedragon
Success!
After a 38 minute phone call to faults then cs then finally retentions our new 500gb tivo is being replaced on Saturday by a new 1tb tivo
The £49.95 installation and £20 delivery charges have been waived and £4.94 has come off the bill for the loss of service of the last few days
I now feel suitably compensated for our loss  |
Glad you got it sorted
VM will now have the benefit of your monthly fee until further notice, you may also share your positive experience with family, friends etc.
Had they taken the "it's not our fault, it's your problem, so tough- what do you expect us to do about it?" stance you may have cancelled (which costs VM in terms of ongoing lost revenue for up to four products) and the high costs of acquiring a new customer just to negate your churn, never mind expand their customer base.
It simply makes sense to keep customers happy.
---------- Post added 15-01-2015 at 00:02 ---------- Previous post was 14-01-2015 at 23:56 ----------
Quote:
Originally Posted by Stephen
Maybe a few quid off your bill but I highly doubt they would upgrade you to a 1tb for free.
Loss of recording is not their fault.
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Well, you were wrong. If one sets off with low expectations, that's exactly what one will receive.
As far as i'm concerned, any customer that is willing to accept low or no compensation for problems that arise is to be welcomed with open arms.
The company makes more money and it helps to keep prices down for the rest of us on top of any compensation/discounts that we may get.