Cable Forum - View Single Post - Dial Up Just been told Can't Add Broadband to my phone Package

zee123 · 14-01-2015, 21:22

After waiting years for my area to be upgraded and to be able to get broadband I've been told I can't get broadband unless I ditch my current phone package!

I'm beside myself with anger, as I was told my current package isn't offered anymore and therefore isn't compatible with the new bundles. In order to get broadband added to my account I need to have a new bundle on my account. I argued that broadband wasn't dependent on my phone line and the advisor said if he could he would love to sell me broadband but if I wanted to keep my current call plan I wouldn't be able to have broadband too. Why are Virgin Media punishing me for being a long and loyal customer.

It is worth writing in to customer services?

14-01-2015, 21:22	#1
zee123 Inactive Join Date: Jul 2014 Posts: 16	Just been told Can't Add Broadband to my phone Package After waiting years for my area to be upgraded and to be able to get broadband I've been told I can't get broadband unless I ditch my current phone package! I'm beside myself with anger, as I was told my current package isn't offered anymore and therefore isn't compatible with the new bundles. In order to get broadband added to my account I need to have a new bundle on my account. I argued that broadband wasn't dependent on my phone line and the advisor said if he could he would love to sell me broadband but if I wanted to keep my current call plan I wouldn't be able to have broadband too. Why are Virgin Media punishing me for being a long and loyal customer. It is worth writing in to customer services?