Quote:
Originally Posted by qasdfdsaq
You don't always get charged, it depends on what you set up and how. In short, you get charged if you originate a divert while abroad, because your mobile operator has to pay for the international call there and back. You do not get charged if the divert originates in the UK.
Firstly, to clarify to those who don't know, 'Voicemail' isn't a special magical black box. Going to voicemail is a normal phone call, handled by the GSM divert system. It is an ordinary phone call, and involves calling an ordinary phone number.
Without going into too much technical nitty gritty detail, the GSM divert system essentially has three modes of operation: Always, Busy/unanswered, and unreachable.
If you set up an 'Always' divert before you leave the UK, you do not get charged. Your home operator sends the call straight to voicemail without it ever going abroad.
If you use a busy/unanswered divert, the call first gets sent abroad to your foreign operator who sends a message to your handset telling it to ring. If you then reject the call, the handset sends a message back to the foreign operator's switchboard, and uses the foreign switchboard to connect the call to your UK voicemail number. This entails a charge because the call is going abroad and you are using the foreign operator's switchboard to set up a call back to your answering machine in the UK. Your network has to pay for this so they pass the charge on to you.
If you use an 'unreachable' divert, you do not get charged. Your home operator has nowhere to send the call, so it defaults to it going to voicemail, again without going abroad in the first place.
---------- Post added at 17:21 ---------- Previous post was at 17:21 ----------
See my above post. If your phone rings, then your call does get sent abroad. If your phone does not ring, your call does not get sent abroad and there is no charge.
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If my phone rings and then the person hangs up, I don't get charged as I never answered the call.
When my phone rings and then goes to voicemail, it stops ringing abroad and then gets diverted to my voicemail. If what is actually happening is that the call goes from uk to spain, back to uk again thats a stupid system.
When the call goes to voicemail, EE should terminate the call and then dial directly to my voicemail