Quote:
Originally Posted by Stephen
I don't see why they would do this. Its a like for like replacement.
They can't help if you have stuff recorded that you haven't watched and there for lost.
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You pay for a service which includes the ability to time shift your viewing. Virgin's faulty equipment has prevented him from doing this. It's quite simple, and the case is clear. As long as the op states it calmly and politely then he has every right to expect some form of compensation.