Quote:
Originally Posted by pengedragon
Which means no network connectivity so no apps, on demand etc
Engineer called today while I was at work, Mrs pengedragon dealt with him but the upshot is the box has been replaced
It was 75% full so I've unexpectedly lost a lot of stuff I wanted to keep and quite a bit I haven't watched yet
To compensate me for my loss I'd like them to come back out and replace the new 500gb with a new 1tb model
Before I call them anyone know what they would normally charge for doing this so I know what to expect? Also are there any known issues between the 2 models in terms of efficiency I should be aware of?
Many thanks for any advice received
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I can't answer your question, but I do agree with you that you deserve some form of compensation for the loss and inconvenience caused. Ongoing goodwill is an essential part of customer retention and is cost effective in the long run.