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MalteseFalcon · 07-01-2015, 13:47

nPower. Pay £80 a month and had a nice rebate to come back in December, called on 20th and told that there was a delay and would be in by 2nd of January. Called yesterday, and tried saying that we had not submitted a meter reading for latest bill. Soon disabused her of that notion as I logged into the online account and told her that it says CUSTOMER METER READING SUBMITTED on 24/11. Oh, we need a new reading now as that is over 30 days old. So give the new readings, rebate will be in within 5 working days.

They also put the DD down to £65 a month, we called and had it changed to £80 a month again. Get an email from them this morning saying your new DD details are now ready to view online. Look, and the greedy grabbing (insert your own cuss here) have jacked the payment up to £116 a month. Seriously tempted to tell them to sling their hook and find a new energy company to go with.

So cross right now.

07-01-2015, 13:47	#876
MalteseFalcon cf.mega poster Join Date: Jan 2012 Location: Deepest pits of Hell Age: 40 Posts: 4,964	Re: Moans and Pet Hates part 8 nPower. Pay £80 a month and had a nice rebate to come back in December, called on 20th and told that there was a delay and would be in by 2nd of January. Called yesterday, and tried saying that we had not submitted a meter reading for latest bill. Soon disabused her of that notion as I logged into the online account and told her that it says CUSTOMER METER READING SUBMITTED on 24/11. Oh, we need a new reading now as that is over 30 days old. So give the new readings, rebate will be in within 5 working days. They also put the DD down to £65 a month, we called and had it changed to £80 a month again. Get an email from them this morning saying your new DD details are now ready to view online. Look, and the greedy grabbing (insert your own cuss here) have jacked the payment up to £116 a month. Seriously tempted to tell them to sling their hook and find a new energy company to go with. So cross right now.