[David H]

Just an update, this is Virgin and Orange as neither phones now get more than 1 bar and that's intermittent, it does appear their concern with actually providing a national and local signal is secondary to their profit motive by some way, and the four year story may be under a challenge here, so they are probably standing on the contract term recently discovered by Watchdog which doesn't guarantee reception indoors at home as it's only for mobile use. However, if you go outside of course the signal isn't any different so I'm not sure how far from home it covers before you can claim, plus as there's an intermittent signal presumably from the nearest working aerial it covers all their requirements even though a conversation beyond a minute is almost impossible, assuming they can actually hear you at all when they do connect. Sending a text is also a challenge, it often needs a few tries to resend as there's no network coverage.