Cable Forum - View Single Post - Virgin Media to raise broadband and phone prices in Feb 2015

Anypermitedroute · 22-12-2014, 12:49

well i finally called and played the calm and polite approach and was happy that I now get upgraded to TIVO, increased broadband to 152mb and pay £5 less a month than I currently do and wont have the price increase.

I do see hwoever regulation in this sector coming similar to energy where they have to review yoru package to esnsure fair price because it shoudlnt be the case that I get hell a lot more for less than what i was on; it does penalise the quiet customer

Also final word on customer service; from where they were in 2010 when I first called to now is leaps and bounds better; I know people have bad experiences with CS but in terms of improvement when i first had it installed to where they are now I have to gicve credit where its due

22-12-2014, 12:49	#260
Anypermitedroute Inactive Join Date: Jul 2013 Location: Sutton Services: Virgin TIVO XL package & Sky Movies and Sports HD XXL broadband & superhub Posts: 615	Re: Virgin Media to raise broadband and phone prices in Feb 2015 well i finally called and played the calm and polite approach and was happy that I now get upgraded to TIVO, increased broadband to 152mb and pay £5 less a month than I currently do and wont have the price increase. I do see hwoever regulation in this sector coming similar to energy where they have to review yoru package to esnsure fair price because it shoudlnt be the case that I get hell a lot more for less than what i was on; it does penalise the quiet customer Also final word on customer service; from where they were in 2010 when I first called to now is leaps and bounds better; I know people have bad experiences with CS but in terms of improvement when i first had it installed to where they are now I have to gicve credit where its due