Cable Forum - View Single Post - Superhub Virgin Business Superhub now has Modem Mode

APS · 18-12-2014, 13:22

I have the lockups due to the firmware as a formal complaint with VM Business Customers services who keep phoning back saying they are working on it and even offering some form of refund.

I said I would rather it worked reliably than have the hassle of chasing small refund payments.

They tried to offer me the 152 Mb service instead which they say is reliable, but confirmed it does not have fixed IP support. I asked for timescales for this support to be added and they said:

"At the moment there are no definite plans to release this and this is still currently being looked into"

So not much chance of that happening any time soon!

18-12-2014, 13:22	#58
APS Inactive Join Date: Jan 2004 Posts: 216	Re: Virgin Business Superhub now has Modem Mode I have the lockups due to the firmware as a formal complaint with VM Business Customers services who keep phoning back saying they are working on it and even offering some form of refund. I said I would rather it worked reliably than have the hassle of chasing small refund payments. They tried to offer me the 152 Mb service instead which they say is reliable, but confirmed it does not have fixed IP support. I asked for timescales for this support to be added and they said: "At the moment there are no definite plans to release this and this is still currently being looked into" So not much chance of that happening any time soon!