Quote:
Originally Posted by Ken W
My rise is also 10% increase! 
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Don't settle for it Ken. Give them a ring and make them value your custom.
VM are chancing their arm with these 10%+ rises. They hope customers are too apathetic or don't know how to work out percentages. They are probably right for the majority of punters, which is all the better for the minority prepared to challenge them. VM retentions are an open goal - just kick the ball !