Well my rise is 10%. The 5.9% VM were quoting is a fairy story. A call to retentions got me a £50 credit which wipes out the rise for the next year for me. Already getting an £11 loyalty discount which can't be bettered as the new discounts are lower. For once I believe them. Good thing about a credit is that it doesn't enter me into a new contract, so am free to cancel/renegotiate next month having pocketed the cash