Cable Forum - View Single Post - Superhub Superhub Business Modem Mode Issue

alexsource · 09-12-2014, 12:47

We're a Virgin Business Broadband customer with a Superhub VMDG480 and an Apple AirPort Extreme.

This morning I got bored of the flashing orange light on the AirPort (double NAT) and decided to put the shub into Modem Mode. Factory reset both devices, AirPort got an external IP and DNS via DHCP but clients couldn't connect to the internet.

Found a netbook lying around and connected this to the correct port on the shub, same issue. External IP and DNS via DHCP but no access to websites (Chrome sticks on 'Resolving Host' then redirects to failosaur ("Unable to connect to the Internet")).

As far as I can see I'm doing everything right: I'm even waiting for the top LED on the shub to go solid blue before connecting the netbook.

Rang Virgin support and flummoxed first line guy who says that from their end it looks like we're connected. Waiting for second line guy to get back to me; will update when I have some news.

Meanwhile, I'd be interested if any of you guys have any advice or have had similar experiences?

09-12-2014, 12:47	#1
alexsource Inactive Join Date: Dec 2014 Location: Lancashire Posts: 8	Superhub Business Modem Mode Issue We're a Virgin Business Broadband customer with a Superhub VMDG480 and an Apple AirPort Extreme. This morning I got bored of the flashing orange light on the AirPort (double NAT) and decided to put the shub into Modem Mode. Factory reset both devices, AirPort got an external IP and DNS via DHCP but clients couldn't connect to the internet. Found a netbook lying around and connected this to the correct port on the shub, same issue. External IP and DNS via DHCP but no access to websites (Chrome sticks on 'Resolving Host' then redirects to failosaur ("Unable to connect to the Internet")). As far as I can see I'm doing everything right: I'm even waiting for the top LED on the shub to go solid blue before connecting the netbook. Rang Virgin support and flummoxed first line guy who says that from their end it looks like we're connected. Waiting for second line guy to get back to me; will update when I have some news. Meanwhile, I'd be interested if any of you guys have any advice or have had similar experiences?