Cable Forum - View Single Post - Virgin Media to raise broadband and phone prices in Feb 2015

wrlfc · 04-12-2014, 14:44

Long time lurker seldom poster here.
I too have received a price rise letter. £6.14 increase from February, almost 10%. Decided to phone them up,first lady I spoke to wasn`t very helpful, as my package was a very old one her system would not allow any changes without increasing my bill.
She put me through to retentions where the operative was very helpful.My old package was:
xl tv
talk unlimited phone
talk mobile
2 v+ boxes
20 mb broadband
Total cost £73.24

After going through a few options I settled on:
xl tv
talk unlimited
TiVo [self install]
v+ box
152mb broadband
Total cost £61.99

A saving of £11.25 per month for an improved package.
However they do not want their v+ box back and said that I can keep it or recycle it.

04-12-2014, 14:44	#173
wrlfc Inactive Join Date: Aug 2009 Posts: 5	Re: Virgin Media to raise broadband and phone prices in Feb 2015 Long time lurker seldom poster here. I too have received a price rise letter. £6.14 increase from February, almost 10%. Decided to phone them up,first lady I spoke to wasn`t very helpful, as my package was a very old one her system would not allow any changes without increasing my bill. She put me through to retentions where the operative was very helpful.My old package was: xl tv talk unlimited phone talk mobile 2 v+ boxes 20 mb broadband Total cost £73.24 After going through a few options I settled on: xl tv talk unlimited TiVo [self install] v+ box 152mb broadband Total cost £61.99 A saving of £11.25 per month for an improved package. However they do not want their v+ box back and said that I can keep it or recycle it.