Quote:
Originally Posted by Kushan
but when you record a call to Virgin, are you recording Virgin the company, an employee of Virgin or an individual person who happens to work for Virgin? They may well sound like the same things, but there's a distinction there, a subtle one, that can't be overlooked. In the case of the latter, yes Virgin is actually the 3rd party. Confusing, yes.
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You are calling the company and the person you are speaking to is acting in their official capacity as an agent of that company. The case of 'an individual person who happens to work for Virgin' would never apply unless you were calling them on their personal phone while they are out of the office.