Cable Forum - View Single Post - Recording a call

nomadking · 01-12-2014, 22:05

If a customer is faced with a "calls may be recorded for training purposes etc" message, what else can they do. They still need to make the call. At that point BOTH sides are aware that the call is being recorded, so why should a separate customer recording be problematic?

If the conversation is with a VM representative of some sort, surely VM themselves are not a 3rd party. You are calling VM as an organisation as the 2nd party. That should mean that you could validly use any recording to complain within VM.

01-12-2014, 22:05	#10
nomadking cf.mega poster Join Date: Apr 2004 Location: Northampton Services: Virgin Media TV&BB 350Mb, V6 STB Posts: 8,320	Re: Recording a call - VM staff If a customer is faced with a "calls may be recorded for training purposes etc" message, what else can they do. They still need to make the call. At that point BOTH sides are aware that the call is being recorded, so why should a separate customer recording be problematic? If the conversation is with a VM representative of some sort, surely VM themselves are not a 3rd party. You are calling VM as an organisation as the 2nd party. That should mean that you could validly use any recording to complain within VM.