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Originally Posted by Russ
Anyway the curious thing was he said he wasn't allowed to hang up on me and claimed he'd stay on the call for the "rest of the shift" if need be (another 6 hours).
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I'd have taken him up on his offer!
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Obviously I've put a complaint in against him but it's for reasons like these that customers don't like or trust off-shore callcentres.
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Not sure it's much to do with offshore (call-recording wise that is - the lies and incompetence are another matter), I've heard people getting the same rigamarole from on-shore from various companies.