Cable Forum - View Single Post - Superhub Virgin Business Superhub now has Modem Mode

InsaneNutter · 24-11-2014, 12:41

After an hour on hold I managed to speak to someone who informed me a lot of people have been reporting the modem crashing on the BUS_V2.37.13 firmware.

He said Virgin now have a system in place that will allow people who have reported issues with that firmware to be downgraded back to the BUS_V2.37.06 firmware and not automatically be upgraded again in a couple of weeks’ time.

Currently awaiting a call back from an engineer who’s going to take care of that.

24-11-2014, 12:41	#50
InsaneNutter Inactive Join Date: Mar 2005 Location: Yorkshire, UK Services: Virgin 200mbit / Superhub 3 Modem / pfSense Firewall Posts: 101	Re: Virgin Business Superhub now has Modem Mode After an hour on hold I managed to speak to someone who informed me a lot of people have been reporting the modem crashing on the BUS_V2.37.13 firmware. He said Virgin now have a system in place that will allow people who have reported issues with that firmware to be downgraded back to the BUS_V2.37.06 firmware and not automatically be upgraded again in a couple of weeks’ time. Currently awaiting a call back from an engineer who’s going to take care of that.