Cable Forum - View Single Post - Superhub Virgin Business Superhub now has Modem Mode

InsaneNutter · 24-11-2014, 12:08

I'm having a lot of problems with the new BUS_V2.37.13 firmware. The modem appears to crash every 12 to 24 hours.

After speaking to Virgin a few weeks ago I was downgraded to the BUS_V2.37.06 firmware which worked perfectly.

For two weeks the modem worked fine, then was dead on Monday morning, i reset it, then realised the modem had been upgraded back to the BUS_V2.37.13 firmware.

Since then the modem has crashed every 12-24 hours.

Is there a better way i escalate this issue with Virgin? I've been calling 0800 953 0180 which always involves someone taking the business details, running a check on the line which always comes back fine, then saying an engineer will call me back, which never happens.

I have a few reference numbers from previous calls which no one ever wants when i call up saying its an on going issue...

24-11-2014, 12:08	#48
InsaneNutter Inactive Join Date: Mar 2005 Location: Yorkshire, UK Services: Virgin 200mbit / Superhub 3 Modem / pfSense Firewall Posts: 101	Re: Virgin Business Superhub now has Modem Mode I'm having a lot of problems with the new BUS_V2.37.13 firmware. The modem appears to crash every 12 to 24 hours. After speaking to Virgin a few weeks ago I was downgraded to the BUS_V2.37.06 firmware which worked perfectly. For two weeks the modem worked fine, then was dead on Monday morning, i reset it, then realised the modem had been upgraded back to the BUS_V2.37.13 firmware. Since then the modem has crashed every 12-24 hours. Is there a better way i escalate this issue with Virgin? I've been calling 0800 953 0180 which always involves someone taking the business details, running a check on the line which always comes back fine, then saying an engineer will call me back, which never happens. I have a few reference numbers from previous calls which no one ever wants when i call up saying its an on going issue...