Quote:
Originally Posted by hedgie
The high street stores present an integrated one brand apporach so why can't the business deliver what it presents at the point of sale.
VM really need to look at how other stores such as Halfords, Argos B&Q and the like integrate their stores on on line/telesales operations. The VM store network is an asset that simply isnt being used.
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Truth be told this is nothing to do with VM. Insurance is rarely ever handled directly by the company that sold your device, the same applies to Halfords, Argos, and B&Q - they will all tell you to go to the insurance company instead. This is just a side effect of the insurance industry being the insurance industry.
Even when we had decent phone companies with decent service who actually branded the insurance product under their own name (e.g. Orange Care, back on Orange circa-2002) all claims were still dealt with by a separate company.
Phone insurance is just another cross-sold third party product that's nothing to do with your original purchase, no different to if you picked up a pet insurance deal at a Sainsbury's checkout. You wouldn't expect to take your injured pet to a supermarket checkout to make a claim there would you?