[Russ]

They're based in the Philippines and are truly abysmal with their fake American accents. If you say something they don't understand they simply ignore it - I questioned a supervisor there why they do that and he said it was a 'cultural difference'. I was complaining about another agent who promised to change my billing date but failed to do so and I wanted to take it further but the supervisor repeatedly tried to avoid my complaint by proudly telling me he'd managed to deal with the billing date himself. When I kept going back to the subject of the other guy failing to do so he said I was being a "difficult customer".